FAQ

We ask that you contact us by phone to book an appointment with the doctor or nurse. ***DUE TO COVID -19 RESTRICTIONS ALL APPOINTMENTS REQUIRE INITIAL PHONE CONSULTATION WITH THE DOCTOR. OUR ADMINISTRATIVE STAFF WILL FACILITATE THIS WHEN YOU CONTACT US***

We operate 15 minute appointment slots for each patient who wishes to be seen.  Please indicate if more than one patient needs to be seen.

Please give some indication, if possible, as to which type of service you require. Some services may require both the doctor and nurse to be available or the booking of a longer appointment slot. This will allow our administrative staff to tailor your appointment to your needs.

Certain appointments can be pre-booked however all other appointments have to be booked on the day. We apologise for any inconvenience caused in this matter.

We en devour where possible to provide a same day service for our patients and our booking process helps us to facilitate this. All urgent appointments will be accommodated on the day with whichever doctor has free appointment slots.

As a first time patient we ask that you contact the practice in advance of making an appointment.

You will be requested to fill in a short form registering your details with the administration staff and
also a release of records form to enable us to retrieve your Medical Records from your previous
doctor.

Patients will usually be informed of their follow up arrangements at the time that they have their investigation(s) / test(s) done.

We would request that you register with our free texting service to facilitate this process by downloading a copy of this form from our website. You can present the completed form to our office.

If you were advised to contact the practice regarding your test results or you have a particular query, please phone the surgery to discuss this with the administrative staff.

The relevant nurse or doctor will contact you subsequently.

Any forms or certificates that require verification of a person’s health status or identity can ONLY be completed following consultation with a doctor.

Requests for completion of certificates, insurance forms, letters and applications for grants or services must be submitted to the office giving at least 3 days notice.
Please confirm with the administrative staff whether or not a consultation is required.

All the above services will carry the relevant fees depending on their complexity. (This is not covered by the HSE medical card scheme)

If you have been referred to or are attending the hospital and you have a query regarding your appointment or follow up at the hospital, please initially contact the hospital administration directly for assistance.

If you have any further difficulties, or you have a particular concern, please phone the surgery to discuss this with the administrative staff. The relevant nurse or doctor will contact you subsequently.

See our Useful Links for hospital contact details.

Our practice is a member of North East Doctor on Call (NEDOC). This service is a co-operative staffed by local participating general practitioners for urgent out of hours care. The service is available Monday to Friday from 6pm – 8 am and on Weekends and Bank Holidays for 24 hours.

Consultations are strictly by appointment only.

Contact the Doctor on Call service to make an appointment or to receive telephone advice at 1850 22 44 77.

Click for further information regarding NEDOC services.

In case of emergency, should you feel you require immediate hospital treatment, please do not hesitate to contact the emergency services at 999 or 112.   All calls are free.